Call Center Employee Fraud Training

Detect scams and reduce fraud costs

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Incidents of call center fraud continue to rise according to various call center fraud reports. Organizations are exposed to these high-risk fraud threats partly due to the migration of scammers from online channels, where breaches are becoming more difficult to commit, to the largely unprotected and vulnerable environment of call centers.

According to Identity Management Institute, employees are soft targets that fraudsters recognize and target through social engineering to make unauthorized transactions and commit fraud. The basic definition of social engineering is the use of deception and manipulation to persuade unsuspecting call center employees to share confidential information that can be used to access customer accounts, steal other sensitive information, and execute an unauthorized transaction. Due to increased number of fraudulent calls and successful execution of fraud schemes, targeted companies face higher fraud costs which they must address primarily through employee training and deployment of smart systems.

In this course, we will cover in more detail:

  • various terms and definitions,
  • the different techniques used by fraudsters and their objectives,
  • a few real examples of call center fraud incidents, and,
  • solutions deployed by companies in various industries to combat call center fraud.

Additional Information: The course includes a video, and an online quiz of 10 multiple choice questions. The video must be viewed completely and the quiz requires over 70% correct answers to pass. Upon successful completion of the video and quiz, a certificate of completion will be instantly available for download.

Your Instructor

Identity Management Institute
Identity Management Institute

Identity Management Institute is a leading international organization which provides thought leadership, training and professional certification to its global members who are interested in identity management topics such as identity governance, identity and access management, identity theft protection, compliance, data protection, and technology.

Course Curriculum

  Call Center Fraud
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What is the refund policy?
We do not offer refunds once video courses are purchased. Please make sure you read the course details before you make a purchase.
Can I share the course with others?
Each purchased course is intended for only one person. If you would like to purchase multiple licenses, please contact us for group invoicing and discounts.

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